How Waitrose built a culture of innovation with idea management

Waitrose is a successful British food retailer, and a part of the John Lewis group. Through the implementation of the company's Partner Ideas scheme, they saw figures of idea creation skyrocket when they updated their previous Idea Management solution to one powered by Idea Spotlight.

In this case study you'll see how Waitrose:

  • Increased the success of their ideas by 42%
  • Received over 100 ideas across their pilot project
  • Implemented one idea that saves over £167,000 annually
  • Realised more than £3.5M in total savings

Find out how Waitrose transformed their organisation with people-led improvements.


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Small ideas are here to stay, and generally impact and mean so much more to Partners, than the next big strategic change. Therefore using a system that allows any Partner, working anywhere in our business, whether driving a van, restocking shelves or managing the marketing POS, to submit an idea is very important. Idea Spotlight gives exactly that.
Stuart Eames, Operational Improvement Manager, Waitrose
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