Customer Success

Our expertise is not just software

The proof in the pudding is in our customers’ success. We’re passionate about our platform, but technology is only as good as the people using it.

We partner with our customers from the very start of our relationship and forge an ongoing relationship, bringing our expertise in innovation strategy. We do this through our Customer Success team.

Our team recognises that every organisation is at a different point on its path to innovation. We work with our customers to understand their business and its specific hurdles.

Our approach ensures that the most successful strategy and set up particular to that organisation is accomplished.

We work with our customers across all five of our EveryDay Innovation pillars to achieve:

Strategy

Communicate your vision and goals

Leadership

Gain buy-in and commitment

Management

Enable your staff and drive results

Culture

Promote engagement and communication

Process

Find the best methods and technology

 

Our customer success team is here to:

  • Train our customers on using our software and making the most of it
  • Provide technical and innovation expertise
  • Assist with business planning to drive innovation in the business
  • Project plan and manage the process from implementation, through to launch in our customers’ businesses and beyond
 
“The Wazoku Customer Success team engaged with us right at the very beginning: providing training on the platform and setting up a mock site for us to test Challenges in. They’ve also been invaluable in providing advice on how to manage the first launch and the various stages we might need to cover to get idea generation running. The team also supported us on our launch communications plan – something we’d been looking to improve. We continue to be engaged with the team 2 years on and not just for product updates, but also on changes we might want to make (or using the Communities feature and other new features.”

Stuart Lee
 Deputy CIO, Oxford University

Want to find out how innovation-ready your company is?

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Let us give you an inside look at how our Innovation Pulse can gauge your innovation readiness and offer you next steps towards reaching your innovation initiatives. 

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