Terms and Conditions Overview

This summary helps you understand the key points of Wazoku’s legal terms. It’s not a legal contract but a plain-language overview.

1. Who’s Involved

• Wazoku Ltd provides the services.
• You (the Client) sign up to use them.
• The agreement starts on the date both parties sign the Master Services Agreement (MSA).

2. What’s Covered

• Wazoku offers:
  • Platform services (e.g., Wazoku Platform, Scout, Portal, Crowd)
  • Add-ons and support services
  • Everything is governed by the MSA, Order Forms, and relevant Service Specific Terms.

3. Service Use

• You get a limited license to use the platform for your internal business.
• Access is limited to your authorised users (employees or contractors).
• Don’t copy, resell, or misuse the services.

4. Payment Terms

• Fees and payment terms are set out in the Order Form.
• Charges may increase annually (up to 5% or inflation rate).
• You’re responsible for taxes and any agreed-upon expenses.

5. Your Responsibilities

• Use the services legally and responsibly.
• Keep user credentials safe.
• Don’t use the platform for unlawful, harmful, or unethical purposes.
• You’re responsible for your team’s actions and data uploaded.

6. Support & Service Levels

• Wazoku provides support based on the level in your Order Form.
• Service availability and uptime are outlined in Wazoku’s SLA.

7. Data Protection (DPA)

Wazoku’s Data Processing Addendum (DPA) (Full terms are in the Wazoku DPA)

governs how personal data is handled:

• Roles: You’re the Controller, Wazoku is the Processor (or sometimes joint Controller for Crowd).
• Instructions: Wazoku only processes your data as instructed in the MSA/DPA.
• Security: Wazoku uses strong safeguards like encryption and access controls.
• Sub-processors: Wazoku uses third parties with similar data protection measures.
• Breach Notification: If a data breach occurs, you’ll be notified promptly.
• Rights: Wazoku helps you fulfil GDPR rights like data access or deletion.
• End of Contract: Your data will be returned or deleted based on your choice.
• Laws: Covers GDPR (EU & UK), CPRA, and other applicable laws.

8. Confidentiality

• Both sides agree to keep shared confidential information secure and not misuse it.

9. Intellectual Property

• Wazoku owns the platform, software, and content.
• You retain rights to your own data.

10. Warranties

• Wazoku promises to provide services with reasonable care.
• You promise that any data you provide is lawful and accurate.

11. Liability Limits

• Wazoku’s liability is generally limited to the amount you paid in the past 12 months.
• No liability for lost profits, indirect damages, or third-party tools.
• Claims must be made within 1 year.

12. Ending the Agreement

• Either side can terminate for a serious breach (with 30 days to fix).
• On termination:
  • Your access stops.
  • Any outstanding fees must be paid.
  • Data is handled according to the DPA.

13. Governing Law

• These terms are governed by English law.

Disputes are handled in the courts of London, United Kingdom of England & Wales.