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The Fidelity story – technology-driven innovation

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The Challenge Fidelity International (Fidelity), one of the UK’s largest investment fund managers, initially started collaborative innovation with Step Change, an IT department run innovation programme, managed through SharePoint. It was a great first step, however, SharePoint was unable to scale the initiative, provide the flexibility required or progress, track and move ideas and data the way Fidelity needed. Fidelity …

Finger on pulse

Lessons on Driving Customer Success #1

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As COO at Wazoku I have a number of different responsibilities, however none of these is as important to me as the success of our customers. Not just success in terms of revenue growth (although clearly this is vital to a growing company) but success in terms of getting the best results from both our product and our service, feeling …