Customer Stories


Making the most of great ideas

Diageo is the world’s leading premium drinks business, trading in approximately 180 markets, with offices in 80 countries. It uses innovation software to engage employees and stay ahead of the competition. Here’s how...


finalists selected to pitch their ideas to a judging panel


generation capture and evaluation enabled the most valuable ideas to be developed


and recognition of those who submitted ideas, driving engagement
The Wazoku platform helped us generate a large amount of ideas in a short space of time. It made it simple to choose which ideas to take forward — we could gauge opinion from the team and capture their feedback easily.
// Shaun Pelser Head of Consumer Planning: Europe Innovation, Diageo

The background: the power of sharing

Three key challenges

  • Staying ahead of the competition in a fast-moving industry
  • Tapping into the potential of employee ideas
  • Engaging employees in a formal innovation programme

Diageo was looking for a tool to support its innovation team in generating and managing new ideas for drinks brands. The aim was to provide an idea generation platform and, at the same time, introduce a collaborative way for the team to develop those ideas. They also hoped that a tool that allowed all users to view everybody else’s ideas would inspire and spark further ones. The system needed to manage a large volume of ideas and prioritise the best as well.

The solution: a highly collaborative tool for innovation

With all this in mind, Diageo selected the Wazoku idea management platform to run an ideas challenge with their innovation team. The team were encouraged to submit any ideas they thought could provide an opportunity for Diageo — they didn’t have to be fully formed, just a seed of an idea that could be developed.

The Wazoku platform was then used as a place for the team to generate, capture and evaluate all ideas. They were encouraged to vote, comment and interact with the ones they liked and to help develop less formed ones. Ideas were brought to life with images and video using the built-in media tool. The algorithms in the tool meant that the most popular ideas rose to the top and helped managers prioritise which ones to develop further.

Three key benefits of using the Wazoku platform

  • Supports structured, scalable and repeatable innovation programme
  • Tool is easy to use
  • Automatically ranks employee ideas for easy review and implementation


Over 60 team members were invited to join the Wazoku platform and contribute. The collected ideas were filtered and those with potential were selected for development and implementation. The Wazoku platform made the idea generation and development process efficient and effective — and highly collaborative. The tool also allowed for reward and recognition of those who submitted ideas that were taken forward for development — therefore also bringing in a healthy dose of competition!

Outcomes & tips

One of the Challenges ACBA ran was to help local businesses accept American Express as a form of payment. At the time of writing, they’ve installed 25 POS terminals in just a few short months, helping local businesses to profit while generating a revenue contribution for the bank.

Top three tips from ACBA

If you’re thinking of implementing an idea management platform, like Wazoku’s, here are the three top tips from ACBA’s Chief Specialist of Project Management, Aharon Santrosyan:

  • Have a good strategy and plan in place, complete with objectives, commitment and resources outlined, before going ahead
  • Ensure you have CEO and senior management engagement from the start – the CEO can create a culture of innovation from the top down
  • Encourage cross-functional collaboration with a communications plan to explain, onboard and drive engagement. It’s important to obtain buy-in early!

ACBA’S Innovation Community

External stakeholders

ACBA regularly works with local businesses and hopes to co-create with universities in the future. The platform will easily enable the organisation to do this by inviting them to join co-creation communities within the platform.


ACBA’s CEO manages a blog on the homepage to keep an open line with staff, where employees can have direct conversations with him – and IdeaLab is the first link he opens in his web browser. His always-on engagement with the programme shows the business how valuable and instrumental sharing insight and ideas is.

Innovation team

The innovation team are focused solely on helping the business to run challenges. They’re good at identifying employee reward and recognition that works and running business improvement challenges.


ACBA’s employees are an essential part of the whole process. Though initially hesitant, they have now generated over 350 ideas in under two years, spurred on by senior managers being active and present on the platform to provide regular engagement and recognition. IdeaLab has helped connect branch staff (who are geographically dispersed) with those at head office.

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