Product & Service Enhancement

Agile organizations are more able to adapt and respond to evolving customer needs and wants.

With Wazoku’s suite of solutions we make it easy and scalable for you to give a role and a voice to all your stakeholders across the product and services life-cycle, fully integrated with core tools such as Jira, Salesforce, Microsoft and more.

Benefits

  • Bring together diverse and disparate stakeholders to contribute ideas for improvement, regardless of scale, including voice of the customer, voice of the contact centre, voice of the employee and more in one centralised solution
  • Co-create at scale: remove perceived barriers between departments or regions, enabling increased transparency across all teams to deliver a high-impact Culture of Innovation
  • Break your innovation silos: drive knowledge sharing, creativity and collaboration at scale
  • Focus on solutions, not ideas: a proven methodology to empower change at a local level and drive results at a global scale

Features

Flexible and scalable ways to manage continuous improvements at scale: With always-on workflows, everyone can contribute whenever, wherever they see an area for enhancement, meaning ideas are never lost waiting for the right time to capture or implement them. Use best practice workflows to easily capture, evaluate and implement the best ideas quickly and start realising time, resource and cost savings immediately.
Prioritisation: Ensure you are focusing on the improvements and enhancements that will drive the greatest benefit to your customers and prospects. Grant your stakeholders digital currency to assign to their preferred ideas to understand which ideas are the most valuable and gauge more than just 'likes'.
Reporting & tracking: Configurable analytics and reporting allow you to measure and track the KPIs that are important to you. With your objectives in mind, build the reporting and analytics framework that allows you to monitor your progress and make adjustments as necessary to achieve your goals.
Roadmap Management: View your enhancement roadmap from different perspectives to have a true understanding of your product & services pipeline. Easily switch from portfolio views that highlight the status of projects across your workflow or by key product categories. Use metrics and analytics to identify bottlenecks and stalled projects to allow you to respond quickly.
Integrations: Leverage our enterprise integrations to engage stakeholders wherever they are. Whether using social logins to create frictionless access to communities, or the Open API to embed feedback forms in your product or website, the Wazoku platform makes it easy for everyone involved in the idea creation, evaluation and implementation process to stay connected.

Customer Story: Find out how Waitrose deployed a company-wide scheme to come up with shop floor improvement ideas, saving the business over £3.5M_

Speak to one of our Enterprise Innovation Consultants or Open Innovation Consultants today.

Discover how you can innovate at scale and build a culture of innovation, through our Enterprise Innovation Platform.

Learn how you can tap into the power of our OneSmartCrowdTM to harness the power of open innovation.

Find out how you can achieve even more innovation success with the right expertise, support and training from the start.