“We want to explore how we can more effectively engage with our partners, because they know the business better than anyone. They have fabulous ideas, so we need to engage and discussion with them, capture these ideas and select the good from the bad. The employees find the tool easy to use and intuitive. There are endless opportunities to engage with our partners.” — Charles Webb, Head of IT Strategy and Architecture at Waitrose
We talked with Charles Webb and heard what he had to say about their experience with Idea Spotlight including some comments in engagement and usability.