Customer Success

Embedding innovation and driving measurable outcomes are what our Customer Excellence and Success teams live and breathe.

Driving Customer Success

We are trusted advisors who work side-by-side with our customers. We’ll become your partner, helping you to set strategic goals and enable you to become innovation experts – both internally and externally. We’ll support you in developing world-class innovation programmes, through sharing best practice, providing continued training and support and facilitating regular knowledge sharing between our global network of users.

Understanding what drives your organisation means we can help you build the right foundations for innovation success...

Ensuring agility and scalability

Equipping you with the right tools and skills for capturing, selecting, and implementing great ideas are what our Customer Excellence and Success teams deliver right from the start.

As a team of trusted Innovation Management practioners, our job is to make you the expert in designing and building robust innovation processes which continue to deliver value – whether that is with an internal or external audience.

Through sharing best practice, providing continued training and support and facilitating regular knowledge sharing between our global network of users, Wazoku’s Customer Success Team will make your will help your organisation become world-class innovators.

On-boarding

Setting up a successful idea management scheme starts with teaching you everything you need to know about the process of capturing, reviewing and developing your ideas.

We help you to become a product expert by:

  • Supporting you to configure and optimise the platform to ensure it is aligned to your current and future strategic business targets
  • Enabling adoption of new product functionality through webinars, training and set-up
  • Sharing our methodology inside-out to provide you with advice and best practice support
  • Enabling you to manage and scale the platform into every corner of your organisation as your needs develop and grow

From framing your problem statement to crafting a powerful communications strategy, our approach is to empower you to be the expert within your organisation, so you can deliver tangible change.

No company is the same and therefore we veer away from a prescriptive model to ensure that you get the right support at the right time. Our passion is to help you embed innovation as a core, strategic everyday capability.

The ability to run challenges helps generate a buzz, and we are always ably supported by the customer success team who never fail to go the extra mile to support the use of the product. This is truly what makes the product stand out from others in the market - the absolute dedication of the Wazoku team in listening to their customers and developing their roadmap following real consultation.
// Nitish U. Senior Innovation Manager

Enterprise Innovation Consulting

Understanding what makes your organisation tick means we can help you build the right foundations for managing your ideas in the best way possible.

We invest heavily in getting to know you and your company right from the start. From understanding organizational culture and why previous attempts might not have worked, we will co-design a success plan suited to your needs and the resources you have available.

We take time to understand what the right success indicators for your organisation are and ensure that you have the necessary support to reach them. Alongside the continued support from your Customer Success Manager, you’ll also have access to our:

  • Support portal with loads of helpful on-demand content and guidance
  • 24/7 global support desk for general and technical questions
  • Connect, our customer community, to network with and learn from your fellow innovation peers

Open Innovation Consulting

Our PhD-educated Challenge Design Consultants ensure you achieve maximal value from our proven Challenge Driven InnovationTM methodology. From the outset they work with you to achieve an in-depth understanding of the problem and its importance to your business. This is because the most important step is ensuring that we’re trying to solve the right problem. With this in mind, we developed a proven process for defining and articulating problems, which we have honed with our clients.

It starts with a workshop to explore and prioritize Challenge topics, led by one of our Challenge Design Consultants.

Your Challenge Design Consultant will then:

  • Frame and write the Challenge for best results
  • Present the Challenge so someone with the solution is not distracted by industry specific terminology or limited to a specific type of industry or application
  • Identify with you the Challenge strategy to attain optimal proposed solutions

Our Challenge Design Consultants are at the heart of our consistent delivery of innovation success. Asking better questions creates strategic advantage, unlocks truly ground breaking innovation, and drives better business performance.

Find out how you can drive innovation throughout your organisation. Talk to one of our innovation experts today.

Discover how we've helped our customers navigate complex business challenges to drive innovation at scale.

Tap into our global network of expert Solvers and find out how open innovation can drive your business forward.