Innovation uncovers millions of pounds of benefits and improves customer experience for Aviva
Aviva, a British multinational insurance company with over 35,000 employees across 18 markets, was facing multiple challenges that included: keeping up with customer evolution and expectations, maintaining competitive edge within the market, improving overall customer experience and managing the company’s global Customer Cup idea development tournament.
Aviva achieved the following goals through the integration of Idea Spotlight:
- Millions of pounds of saved revenue
- 50% increase in employee innovation engagement, resulting in improved customer experience
- 40% increase in number of participants and innovation ideas submitted
- 67% decrease in resources need to manage the innovation tournament
Use the form to download the case study today and learn how Aviva was able to achieve these goals with Wazoku’s idea management platform.