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Technical Writer

Technical Writer

Location
London, United Kingdom
Department
Product
Experience
Associate

About You

At Wazoku we’re looking for individuals who are not afraid of a challenge. Our teams have a work hard play hard attitude, which is reflected in our company culture, people and success!

You will have an ability to work collaboratively with the wider business and we will provide you with all of the support required, we are just looking for your hard working and innovative attitude.

You will have proven working experience in technical writing of software documentation and an interest in furthering your career in the tech sector. You will have experience in writing technical documentation for a software product (ideally B2B).

About the Role

This is our first dedicated Technical Documentation Writer role and you will join our Customer Experience team, reporting to the Director of Customer Experience. This role will act as a bridge between Customer Experience and Product working closely with the Product, Development and Engineering teams on behalf of the Customer Experience Team.

You will be responsible for writing, editing, reviewing and updating support and technical documentation - both user-facing documentation, such as Knowledge Base articles, and documentation for internal use.

We are looking for you to take control of our support content and to ensure product changes are reflected in all product documentation and support materials.

You will have the flexibility to work in either our London or Bristol office or from home.

About Wazoku

Will you help to provide clean water to schools in Mexico? To find a better solution to protect astronauts? To invent the next multi-billion market breakthrough? At Wazoku, that’s exactly what we achieve as we; change the world, one idea at a time.

We do this through our enterprise innovation platform that help organisations to find that one person who has that one idea wherever they are to solve their smallest to biggest problems to generate solutions that truly change the world. We work with Global 2000 organisations from the likes of NASA to Nissan and GSK, helping them discover new products and services, continuous improvements, but also ways to sustain our planet.

Wouldn’t you want to be part of this? To be involved in a new breakthrough idea that helped change the world into a better place? If so – we would love to hear from you!

Responsibilities

The key responsibilities of this role include, but are not limited to:

  • Creating and managing all content across our customer support area (FAQs, Knowledge Base & technical support documentation)
  • Acting as a bridge between Customer Experience and Product Team to stay aware of product changes that require new or updated product documentation.
  • Working with internal teams to obtain an in-depth understanding of the product and the documentation requirements.
  • Working with Development squads to write appropriate support material for each new release - both client facing and for internal use.
  • Creating new (and updating existing) technical documentation for use internally and also with our customers.
  • Working with Department leads to define what "good documentation" looks like and the value it creates.
  • Considering options to increase the use of video in our support content.
  • Converting complex technical documentation into easy to understand language for multiple audiences.
  • Assist with managing content changes in our Digital Adoption Platform.

Requirements

  • Have experience in writing technical documentation for a software product (ideally B2B).
  • Fluent English speaker with excellent English technical writing and verbal communication skills
  • Ability to grasp complex technical concepts and interpret them into plain English
  • Be able to show examples of your previous technical writing work
  • Ability to deliver high-quality documentation paying attention to detail.
  • Comfortable in a fast paced and changing environment
  • Proof of Right to Work in the UK
  • You must have a good grasp of IT concepts and you need to be able to explain technical concepts clearly and simply
  • Ability to work independently and also as a key member of our internal teams

Nice to have

  • Video editing experience
  • University degree in related field such as Computer Science, Engineering or English
  • Experience in working in customer support for a software company

At Wazoku we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyways. You may be just the right candidate for this or other roles.

Benefits

Although we work hard, we also recognise the importance of maintaining a proper integration of work/life priorities and providing a culture that encourages creativity and productivity. Our benefits include:

  • Flexible holiday policy that recognises employees are best able to determine when and how often they need to take time off to recharge their batteries, while still meeting their performance objectives
  • Health, Dental, and Vision Insurance
  • Excellent Parental leave policies to support our working parents through all stages of their life and careers, including 26 weeks maternity and adoption leave, and 8 weeks paternity leave.
  • Flexible/remote working including flexible hours
  • December one week shut down over the holiday period
  • Salary Sacrifice Pension scheme - we match up to 5%
  • Complimentary Mental health service – We are partnered with InsideOut, an on-demand mental health platform, dedicated to breaking down social stigma and opening up the mental health conversation. Everyone has mental health and we couldn't support their mission more. Employees can join at any time
  • Social Events – Including company offsites, summer & Christmas parties, charity engagement and more
  • Great vouchers and offers through our Thanks Ben platform
  • £30 per month to spend on your own personal Health and Wellbeing
  • Birthday Day Off
  • 10 days paid sick leave per year
  • Cycle to work scheme
  • Employee Referral Scheme – £1,000 bonus for every person you successfully refer
  • Anniversary bonuses

**Salary range £35,000- £40,000 depending on experience**